Returns & Refund Policy

We want you to feel confident shopping with Dropal.

Because Dropal is a consumable wellness product, returns are accepted only for items that are unused, unopened, and in original packaging.

You may request a return within 30 days of delivery.

To start a return, contact us at:

Email: hola@dropal.club

Please include your order number, full name, email address used at checkout, and reason for the return.

Opened or used products are not eligible for return unless the item arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is due to our mistake, damage, or incorrect item.

Once your approved return is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Final sale items, gift cards, opened products, and items returned without approval are not eligible for refund.